Shipping and Return Policy

Do you have a return policy?

Yes.  As part of our SophisticatedBabyGear Guarantee, we want you to be satisfied with your purchase and shopping experience.  If you for any reason, are not completely satisfied with your purchase, we will be happy to accomodate returns and exchanges within 30 days from the receipt of merchandise.  Merchandise must be unsued and in its original condition.    Personalized items are not returnable.  Re-shipping charges will be applied in the case of exchanges, unless the exchange is due to an error on our part.  Please contact SophisticatedBabyGear for a RA number and instructions.

Is there a shipping charge?

No - SophisticatedBabyGear offers free shipping on all orders.  If you wish to Express or Overnight an order, an additional shipping fee will apply.  Please ontact us directly to Express or overnight immediately after the order has been placed.

How can I check the delivery status of my order?

At the time of purchase, you will receive an order number via e-mail. We will process your order immediately upon request. You will receive an email notification once the order has been placed with the details of your order.  This order number can also be tracked via the order status page.  In the order notification, we will provide you with a tracking number for each package.  With this FedEX Ground/ UPS/USPS tracking code, you can instantly track your package anytime, anywhere at the UPS Tracking Page or www.USPS.

What is your product availability?

We will make every effort to make sure that your product ships in a timely manner.  Occasionally, due to high demand, some items may be back ordered.  We will contact you by phone first, and if we cannot reach you, via email to update you on the status of your order.   

Do you ship to Canada or International?

Sorry, SophisticatedBabyGear does not ship to Canada or International.

Does it take longer to order Personalized?

Yes - Depending on the product, this purchase can take up to 10-12 business days for delivery. Please contact us directly and will gladly rush your order for an additional charge.